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Ronboyd50's avatar
Ronboyd50
New Poster
6 years ago
Solved

Email to purchase token & receive bonus GB

Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...
  • Damian's avatar
    Damian
    6 years ago

    Hello Ronboyd50,

     

    Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

     

    -Damian 

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
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Ronboyd50 

 

I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.   

 

When did you make the purchase?  Keep in mind that the sale was only through 12/31.  

  • Ronboyd50's avatar
    Ronboyd50
    New Poster
    6 years ago
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    I received the email on 12/27/19, and purchased the token before 12/31/19.
    Thanks!
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
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      Ronboyd50 

       

      The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

      • Ronboyd50's avatar
        Ronboyd50
        New Poster
        6 years ago
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        Thank you. I look forward to having the extra 3GB added to my token account.
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GB","id":"message:118253","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:47679"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118253"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118253"},"body@stripHtml({\"truncateLength\":200})":"Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...","body@stringLength":"294","rawBody":"Hello:
I received the email from HughesNet in December offering extra GB with the purchase of a token.

So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not showing up on my account. When will HN post the 3 extra GB to my account? Thanks! Ron","kudosSumWeight":0,"postTime":"2020-01-07T18:01:04.633-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118253_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7866},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello:
I received the email from HughesNet in December offering extra GB with the purchase of a token.

So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not showing up on my account. When will HN post the 3 extra GB to my account? Thanks! Ron"},"Conversation:conversation:118253":{"__typename":"Conversation","id":"conversation:118253","solved":true,"topic":{"__ref":"ForumTopicMessage:message:118253"},"lastPostingActivityTime":"2020-01-13T18:16:17.436-05:00","lastPostTime":"2020-01-13T18:16:17.436-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:118253":{"__typename":"ModerationData","id":"moderation_data:118253","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118253_1":{"__typename":"Revision","id":"revision:118253_1","lastEditTime":"2020-01-07T18:01:04.633-05:00"},"ForumReplyMessage:message:118254":{"__typename":"ForumReplyMessage","id":"message:118254","conversation":{"__ref":"Conversation:conversation:118253"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":118254,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Email to purchase token & receive bonus GB","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118254"},"parent":{"__ref":"ForumTopicMessage:message:118253"},"body":"

Ronboyd50 

 

I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.   

 

When did you make the purchase?  Keep in mind that the sale was only through 12/31.  

","body@stringLength":"471","rawBody":"

 

 

I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.   

 

When did you make the purchase?  Keep in mind that the sale was only through 12/31.  

","kudosSumWeight":0,"repliesCount":4,"postTime":"2020-01-07T18:23:35.696-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118254_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7761},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMTgyNTUsMTE4MjU1","node":{"__ref":"ForumReplyMessage:message:118255"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462231836":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462231836","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I look forward to having the extra 3GB added to my token account.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"76","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-01-08T11:13:33.913-05:00","lastPublishTime":"2020-01-08T11:13:33.913-05:00","metrics":{"__typename":"MessageMetrics","views":7747},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118253/message:118294","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"76","rawBody":"Thank you. I look forward to having the extra 3GB added to my token account.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118294_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118314":{"__typename":"ModerationData","id":"moderation_data:118314","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:118314":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:76644"},"id":"message:118314","revisionNum":1,"uid":118314,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:118294"},"conversation":{"__ref":"Conversation:conversation:118253"},"subject":"Re: Email to purchase token & receive bonus GB","moderationData":{"__ref":"ModerationData:moderation_data:118314"},"body":"

Hello Ronboyd50,

\n\n

 

\n\n

Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

\n\n

 

\n\n

-Damian 

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Hello ,

\n\n

 

\n\n

Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

\n\n

 

\n\n

-Damian 

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GB","moderationData":{"__ref":"ModerationData:moderation_data:118255"},"body":"I received the email on 12/27/19, and purchased the token before 12/31/19.
Thanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"postTime":"2020-01-07T19:12:12.345-05:00","lastPublishTime":"2020-01-07T19:12:12.345-05:00","metrics":{"__typename":"MessageMetrics","views":7759},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118253/message:118255","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExODI1OCwxMTgyNTg","node":{"__ref":"ForumReplyMessage:message:118258"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"87","rawBody":"I received the email on 12/27/19, and purchased the token before 12/31/19.
Thanks!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118255_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118258":{"__typename":"ModerationData","id":"moderation_data:118258","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:118258":{"__typename":"ForumReplyMessage","uid":118258,"id":"message:118258","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":false,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:118255"},"conversation":{"__ref":"Conversation:conversation:118253"},"subject":"Re: Email to purchase token & receive bonus GB","moderationData":{"__ref":"ModerationData:moderation_data:118258"},"body":"

Ronboyd50 

 

The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

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The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

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