Forum Discussion

Ronboyd50's avatar
Ronboyd50
New Poster
6 years ago
Solved

Email to purchase token & receive bonus GB

Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...
  • Damian's avatar
    Damian
    6 years ago

    Hello Ronboyd50,

     

    Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

     

    -Damian 

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Ronboyd50 

 

I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.   

 

When did you make the purchase?  Keep in mind that the sale was only through 12/31.  

Ronboyd50's avatar
Ronboyd50
New Poster
6 years ago
I received the email on 12/27/19, and purchased the token before 12/31/19.
Thanks!
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Ronboyd50 

     

    The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

    • Ronboyd50's avatar
      Ronboyd50
      New Poster
      6 years ago
      Thank you. I look forward to having the extra 3GB added to my token account.
      • Damian's avatar
        Damian
        Moderator
        6 years ago

        Hello Ronboyd50,

         

        Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

         

        -Damian