Forum Discussion
Ronboyd50
6 years agoNew Poster
Email to purchase token & receive bonus GB
Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...
I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.
When did you make the purchase? Keep in mind that the sale was only through 12/31.
I received the email on 12/27/19, and purchased the token before 12/31/19.
Thanks!
Thanks!
The reps will assuredly look into this for you. They're off for the evening, but they should reply within a day or so. They're normally on M-F from approximately 9AM to 6PM EST.
- Thank you. I look forward to having the extra 3GB added to my token account.
Hello Ronboyd50,
Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.
-Damian
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