Forum Discussion

Ronboyd50's avatar
Ronboyd50
New Poster
6 years ago

Email to purchase token & receive bonus GB

Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...
  • Damian's avatar
    Damian
    6 years ago

    Hello Ronboyd50,

     

    Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

     

    -Damian 

Ronboyd50's avatar
Ronboyd50
New Poster
I received the email on 12/27/19, and purchased the token before 12/31/19.
Thanks!
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Ronboyd50 

 

The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

  • Ronboyd50's avatar
    Ronboyd50
    New Poster
    6 years ago
    Thank you. I look forward to having the extra 3GB added to my token account.
    • Damian's avatar
      Damian
      Moderator
      6 years ago

      Hello Ronboyd50,

       

      Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

       

      -Damian