Forum Discussion

New Poster

6 years ago

Solved

Email to purchase token & receive bonus GB

Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...

Ronboyd50

New Poster

6 years ago

Thank you. I look forward to having the extra 3GB added to my token account.

Damian

Moderator

6 years ago

Hello Ronboyd50,

Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.

-Damian

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So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...","body@stringLength":"294","rawBody":"Hello:
I received the email from HughesNet in December offering extra GB with the purchase of a token.

So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not showing up on my account. When will HN post the 3 extra GB to my account? Thanks! Ron","kudosSumWeight":0,"postTime":"2020-01-07T18:01:04.633-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118253_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7864},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118253":{"__typename":"Conversation","id":"conversation:118253","solved":true,"topic":{"__ref":"ForumTopicMessage:message:118253"},"lastPostingActivityTime":"2020-01-13T18:16:17.436-05:00","lastPostTime":"2020-01-13T18:16:17.436-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:118253":{"__typename":"ModerationData","id":"moderation_data:118253","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118253_1":{"__typename":"Revision","id":"revision:118253_1","lastEditTime":"2020-01-07T18:01:04.633-05:00"},"AcceptedSolutionMessage:message:118314":{"__typename":"AcceptedSolutionMessage","id":"message:118314","conversation":{"__ref":"Conversation:conversation:118253"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":118314,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:118294"},"subject":"Re: Email to purchase token & receive bonus GB","moderationData":{"__ref":"ModerationData:moderation_data:118314"},"body":"

Hello Ronboyd50,

\n\n

-Damian

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-01-08T18:06:06.148-05:00","lastPublishTime":"2020-01-08T18:06:06.148-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7713},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118253/message:118314","readOnly":false,"editFrozen":false,"body@stringLength":"538","rawBody":"

Hello ,

\n\n

-Damian

","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118314_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742463360362":{"__typename":"CachedAsset","id":"theme:customTheme1-1742463360362","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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