Forum Discussion

Ronboyd50's avatar
Ronboyd50
New Poster
5 years ago

Email to purchase token & receive bonus GB

Hello: I received the email from HughesNet in December offering extra GB with the purchase of a token. So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not sho...
  • Damian's avatar
    Damian
    5 years ago

    Hello Ronboyd50,

     

    Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

     

    -Damian 

Underangelswin's avatar
Underangelswin
New Member
I am having the same problem. I even talked to a gal at hughsnet about this but she said i needed a computer. I and handicapped and cant use a computer. Just my phone. I just purchased 3 more tolkins and they not showing up either
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
Underangelswin wrote:
I am having the same problem. I even talked to a gal at hughsnet about this but she said i needed a computer. I and handicapped and cant use a computer. Just my phone. I just purchased 3 more tolkins and they not showing up either

Tokens can take a little while to show up.  

 

If you're due some free tokens by having taken part in the sale while it was still going on, the reps can look into this for you like they did for the OP (original poster), as can they if the ones you just purchased don't show up soon. 

 

Regarding what the phone rep told you, the sale was not dependant on using a computer.  You could use your phone or other device, whether using the HughesNet mobile app or signing into the HughesNet MyAccount site and buying them through the Usage page by clicking on "Buy Tokens".

 

Though you should normally create a new topic for your issue, the reps may see it on here and reply.