Forum Discussion

nan35's avatar
nan35
Freshman
8 years ago

Received an email about RMA equipment not received.

I requested a modem upgrade about a month ago and received it on 05-31-17. I was told to ship my old modem back, which I did on 06-02-17. I received an email today from Hughesnet saying that they haven't received the rma equipment and that my account would be charged $125 if I didn't act immediately. I definately did ship the old modem back. Here is the UPS tracking number of the rma that I shipped back - 1Z6W37599008020561 - as you can see, it shows that it was delivered to Gaithersburg, MD on 06-06-2017.

I would appreciate it if you could get this resolved. Thanks.

RMA # - 302417645

Unreturned Equipment Fee
  • Liz's avatar
    Liz
    8 years ago

    Hi nan35,

     

    I've taken care of your RMA and closed it in our system. Please don't hesitate to reach back out if you have additional concerns.

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi nan35,

     

    I've taken care of your RMA and closed it in our system. Please don't hesitate to reach back out if you have additional concerns.

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning nan35,

     

    Welcome and thanks for posting and providing your tracking number, this helps. Please allow me to pull up your account and investigate further for you.

     

    Your patience is much appreciated.