Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Error accessing bill/invoice info

I'm getting errors when trying to access information under MyBill.  Anyone else?                          
Liz's avatar
Liz
Moderator
6 years ago

Good morning maratsade, 

 

Thanks for your patience while I investigated. I'm able to reproduce what you're seeing and I've found that this isn't happening for at least one other account in your area. I've escalated your case to our engineers here to resolve. I'll keep you updated with news as I get it.

 

Your patience and understanding are much appreciated.

 

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Thanks, Liz!  :)

 

 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi maratsade,

     

    I appreciate your patience while this is getting looked into. I pinged the engineer investigating this and he's still working on it with our developers. Once I have any news for you, I'll let you know!

     

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Thanks for the update, Liz! :)

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accessing bill/invoice info","id":"message:112612","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:21490"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:112612"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112612"},"body@stripHtml({\"truncateLength\":200})":" I'm getting errors when trying to access information under MyBill.  Anyone else?                           ","body@stringLength":"1082","rawBody":"

I'm getting errors when trying to access information under MyBill.  Anyone else?

 

 

 

 

 

 
 
 
 
 
 
 
 
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Thanks, Liz!  :)

 

 

","body@stringLength":"54","rawBody":"

Thanks, Liz!  :)

 

 

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Good morning maratsade, 

\n\n

 

\n\n

Thanks for your patience while I investigated. I'm able to reproduce what you're seeing and I've found that this isn't happening for at least one other account in your area. I've escalated your case to our engineers here to resolve. I'll keep you updated with news as I get it.

\n\n

 

\n\n

Your patience and understanding are much appreciated.

\n\n

 

","body@stringLength":"429","rawBody":"

Good morning maratsade, 

\n\n

 

\n\n

Thanks for your patience while I investigated. I'm able to reproduce what you're seeing and I've found that this isn't happening for at least one other account in your area. I've escalated your case to our engineers here to resolve. I'll keep you updated with news as I get it.

\n\n

 

\n\n

Your patience and understanding are much appreciated.

\n\n

 

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Hi maratsade,

\n\n

 

\n\n

I appreciate your patience while this is getting looked into. I pinged the engineer investigating this and he's still working on it with our developers. Once I have any news for you, I'll let you know!

\n\n

 

\n\n

 

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Thanks for the update, Liz! :)

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