Liz, another week has passed with no update. This problem is approaching three months with no fix.
Wally Estes
Good morning Wally,
I am aware and understand your frustration, I'm also awaiting an update from the engineers. I pinged them Wednesday and am still waiting. I will let you know once I hear any news.
Well another billing cycle has gone by and I am still not receiving email notifications of my invoice generation; I wonder if I am being blocked from receiving all emails from hughesnet itself. I am still receiving the Invalid OpenID error when I try to login with my primary email address. My notifications are still being reset from my primary email address to my secondary email address every two or three days.
These issues have been going on in one form or another for close to four months.
I wonder if this issue will ever be resolved?
Liz, it is no longer acceptable for you to state that you will contact the engineers and then not provide an update.
Does hughesnet intend to resolve this issue and if so, when?
Wally Estes
Randyland51 wrote:
what a crock sounds likethier same fix of their phone system as long as ive been a cust they don't recognize my number with my account ive given up trying
Your complaint has absolutely nothing to do with the topic being discussed in this thread.
If you would like help with your separate issue, please create a new topic.
Liz, another week has gone by with no update.
The problem still exists.
Wally Estes
Good morning Wally,
Thank you for your update. We're still bugging the engineers for updates. I'll let you know when we get any.
Your patience and understanding are much appreciated.
Hi Wally,
No update on the original ticket to address the error. I've submitted a new ticket to see if a workaround can be implemented in the interim. I'll post back once I have any updates to share.
Your patience and understanding are much appreciated.
Thank you Liz.
You're welcome, Wally. I'm hoping this added pressure on our engineers will get something done faster.
Good morning,
In this case, I'm just adding any new complaints about the OID error to the existing ticket, so no need to create a new thread. However, anyone with concerns other than the OpenID error should create a new thread.
I stand corrected! :)
I have also not received my bill notifications in at least two months, though I suspect it goes back longer. I haven't really noticed as I usually just delete it once I've read it, but up until a few months ago I would receive a notification five days before the bill was generated, then another on the day of the bill generation. I went back as far as I could in my deleted emails, which was mid May, and there's nothing. I also should have gotten the five day notification on June 30th, but again, there was nothing.
I checked my settings and they are the same I've had for a long time now, with the five day notification and the day of notification both turned on, and the email the same it has always been.
With that said, in addition, Hughes also stopped forwarding the Community notifications to the same MSN address as the bill notifications, though I don't know that it's related, as this just started about five days ago. I just figured I'd bring it up for redundancy's sake.
