Forum Discussion
Wally Estes
8 years agoSophomore
Extreme frustration with Hughesnet customer service
Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps. ...
Liz
8 years agoModerator
Good morning Wally,
I am aware and understand your frustration, I'm also awaiting an update from the engineers. I pinged them Wednesday and am still waiting. I will let you know once I hear any news.
Wally Estes
8 years agoSophomore
Liz, another week has gone by with no update.
The problem still exists.
Wally Estes
- Liz8 years agoModerator
Good morning Wally,
Thank you for your update. We're still bugging the engineers for updates. I'll let you know when we get any.
Your patience and understanding are much appreciated.
- Liz8 years agoModerator
Hi Wally,
No update on the original ticket to address the error. I've submitted a new ticket to see if a workaround can be implemented in the interim. I'll post back once I have any updates to share.
Your patience and understanding are much appreciated.
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