Forum Discussion
Extreme frustration with Hughesnet customer service
Looks like we finally bugged enough people to get the right person to push a possible fix. We're being told that a release is planned for next week to address this. We'll be keeping our ears open on how this goes. After Wednesday next week, please let us now if you see any changes.
Well, the bugging did not work.
I just tried to log in with my primary email address and received the same 'Invalid OpenId or Credentials' error message.
Wally Estes
Hi Wally,
Thank you for this update, I'm sorry to hear this. I've let our engineers know so they can continue investigating. Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
- what a crock sounds likethier same fix of their phone system as long as ive been a cust they don't recognize my number with my account ive given up trying
Randyland51 wrote:
what a crock sounds likethier same fix of their phone system as long as ive been a cust they don't recognize my number with my account ive given up tryingYour complaint has absolutely nothing to do with the topic being discussed in this thread.
If you would like help with your separate issue, please create a new topic.
Good morning Wally,
Are you available sometime next week (midweek or later) for live troubleshooting with our engineers? They may be available then to get on a call with you so you can log in and they can capture data.
Yes, I would be available in the afternoon between 1Pm and 4PM my time.
Wally Estes
Thank you, I'll keep that in mind. I'll let you know when the engineers would be ready to be in touch.
Hi Wally,
Haven't heard back from our engineers regarding live troubleshooting, however, they did implement a fix that should prevent OID errors happening for new accounts. If you register a new account, are you able to view your information in the support center?
Also for our reference, can you please install the HughesNet mobile app to test your main e-mail account and see if you can view everything in there?
Looking forward to hearing back.
I created a new acount, wally1.estes1, and was able to log in with no issues with that account.
I will try the mobile app test this weekend.
Wally Estes
LIz, via the mobile app:
I was able to log in with the wally1.estes1 account.
I was not able to log in with the wally.estes account; I received a system not available message several times.
Wally
Good morning Wally,
Thank you for confirming that creating a new account let you bypass the OID error, I'm glad you can check your account info now. Our engineers are still working on clearing the error on accounts for which that error persists. I will also pass along the info that you were seeing an error message in the app using your regular account. Just in case I'm asked for one, can you please provide a screenshot of this error?Liz, if you are referring to the error message from the smartphone app, I am not knowedgeable enough to provide a screenshot.
And I do not care to invest the time to learn how.
Wally
Hi Wally,
Please check your private messages in the top right corner of the community page as I've sent you an engineering request via PM.
Your cooperation, patience, and understanding are much appreciated.
