Forum Discussion
Extremely unhappy!
Yeah they lied to me also. Took forever to be upgraded to gen 5 and was to get 50 instead of 20. Nope 20 was all I got. Always have no time on the clock. Never seems to catch up to have any time. I'm just waiting for my contract to end.
The reps should reply soon. It won't be until at least Monday, as they aren't on during the weekend, but they should reply and may very well ask for the sales call review before doing so.
You may still be able to upgrade to the 50GB plan through the Shop/Upgrade tab at the top of the page. Upgrading or downgrading plan levels on the same service shouldn't extend your service contract. Wtih this said, when I just looked it gave me the option to either upgrade to a larger plan at regular price without a contract extension, or upgrading to a larger plan at a discount if agreeing to a 24 month contract extension.
If by "clock" you mean how long you can do things in high speed, it's an amount of high speed data, not an amount of time.
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