Forum Discussion

New Poster

6 years ago

Solved

False advertisement

This system was installed yesterday afternoon and I attempted to use it for the first time today and it doesn’t work for my needs. I was told this is what I would need to be able to game online, it...

Early Termination Fee

Renewebster

New Poster

6 years ago

I’ll do that, thanks.

Liz

Moderator

6 years ago

Hi Renewebster,

I'm glad you found the community, thank you for posting. Please private message me your accout number or the associated phone number so I can look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.

Your patience and understanding are much appreciated.

Thanks,

Liz

Liz
Moderator
6 years ago
Hi Rene,

Good news, we got a quick turnaround on your sales call review. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

Thanks,
Liz

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I was told this is what I would need to be able to game online, it has a lag of 1-3 seconds making that impossible.

Had I not been told this would work for what I needed, I would’ve never signed up for this service.

I want a refund.","kudosSumWeight":0,"postTime":"2020-03-25T15:38:35.831-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121375_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6756},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:121375":{"__typename":"Conversation","id":"conversation:121375","solved":true,"topic":{"__ref":"ForumTopicMessage:message:121375"},"lastPostingActivityTime":"2020-03-26T15:45:02.078-04:00","lastPostTime":"2020-03-26T15:45:02.078-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:121375":{"__typename":"ModerationData","id":"moderation_data:121375","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:121375_1":{"__typename":"Revision","id":"revision:121375_1","lastEditTime":"2020-03-25T15:38:35.831-04:00"},"ForumReplyMessage:message:121382":{"__typename":"ForumReplyMessage","id":"message:121382","conversation":{"__ref":"Conversation:conversation:121375"},"uid":121382,"revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: False advertisement","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:121382"},"parent":{"__ref":"ForumReplyMessage:message:121381"},"body":"

Hi Renewebster,

\n\n

\nYour patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

","body@stringLength":"616","rawBody":"

Hi Renewebster,

\n\n

\nYour patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

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Hi Rene,

\n\n

Good news, we got a quick turnaround on your sales call review. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

\n\n

Thanks,
\nLiz

\n\n

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