Forum Discussion
False data usage
So, I’ve had the modem unplugged completely and been collecting dust on my desk since suspending service 3 months ago. The suspension lifted the beginning of this month, I was immediately charged, I s...
It's because your account is showing the data you had remaining when you unplugged the modem. Your monthly data allotment can't reset if the modem is not connected and plugged in. As well, it's impossible for any data to be used while the modem is unplugged.
If your modem is connected and plugged back in, the data will reset.
