I was looking for Spectrum internet, and on the website I called to learn more information about their $49.99 internet plan with 300mps. The lady on the other end said that plan was not available at ...
[1] You contact them by creating a "ticket." Each ticket is linked to one person, so you need to start your own topic from scratch. To do so, go to Tech Support or to myAccount and Billing and click on the button labeled "Start a discussion." Explain what the issue is. Provide clear, relevant details about the issue you're facing, including what devices and operating systems you have, when the issue happens, what the issue is, any troubleshooting steps you have conducted, etc. If you're having issues with speeds, then you will need to provide tests from Testmy.net
[2] If your issue is that your data runs down very quickly, please know that this happens when you or someone in your household uses more data than is available. Hughesnet provides you with a data package that needs to last you the whole month, so you need to budget this data. Activities such as streaming chew up data very fast. When your priority data runs out, your speeds will be slow to very slow, especially during prime time. Hughesnet offers tokens that you can buy to restore the data, but if you're a high data user, the token will not last too long.
[3] The reps on this site will reply to your post and may ask you further troubleshooting questions, or may ask you to send them a private message, or may ask you to wait while they investigate the issue.
[4] If you feel you were misled when you signed up for the account, ask for a review of the sales call. Also, familiarize yourself with
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I was looking for Spectrum internet, and on the website I called to learn more information about their $49.99 internet plan with 300mps. The lady on the other end said that plan was not available at my address even though the zip code confirmed it was in the area. I took her at her word- still believing I was talking to someone from Spectrum- and asked for the basic plan that would give me 300mps of internet. She said all they could offer for my home was a high-speed service but for $64.98. She said that’s “what all your neighbors have been using”. I believed her, and agreed. She talked SO fast and her accent made it difficult for me to understand as such a rate of speech, I had to stop her several times to ask her to repeat something. Long story short, I agreed to the plan and she said a Hughes Internet representative would come out to establish internet. I should have stopped right there, but I believed that since I called Spectrum, she was using a local service to set up my internet. The very last rapid-pace speech she gave said I’d pay 12 months of $64.98, then do to standard rates from month 13-24. I had NOT agreed to that kind of a contract, but didn’t ask if there was a grace-period in the beginning. Again, I had been led to believe I was getting high-speed internet, and we plan on living here a while so 24 months isn’t a big deal. technician comes out and it’s another $50 to install the dish (I had no idea I was getting a dish. That was news to me on his arrival, no one had said anything). Now, I have one device connected to WiFi. My phone. That’s it! And social media barely loads. Websites lag. Videos buffer. And I’m currently 10 feet away from the modem. Horrible internet speeds and I want out of this service, without termination fees.
[1] You contact them by creating a \"ticket.\" Each ticket is linked to one person, so you need to start your own topic from scratch. To do so, go to Tech Support or to myAccount and Billing and click on the button labeled \"Start a discussion.\" Explain what the issue is. Provide clear, relevant details about the issue you're facing, including what devices and operating systems you have, when the issue happens, what the issue is, any troubleshooting steps you have conducted, etc. If you're having issues with speeds, then you will need to provide tests from Testmy.net
[2] If your issue is that your data runs down very quickly, please know that this happens when you or someone in your household uses more data than is available. Hughesnet provides you with a data package that needs to last you the whole month, so you need to budget this data. Activities such as streaming chew up data very fast. When your priority data runs out, your speeds will be slow to very slow, especially during prime time. Hughesnet offers tokens that you can buy to restore the data, but if you're a high data user, the token will not last too long.
[3] The reps on this site will reply to your post and may ask you further troubleshooting questions, or may ask you to send them a private message, or may ask you to wait while they investigate the issue.
[4] If you feel you were misled when you signed up for the account, ask for a review of the sales call. Also, familiarize yourself with
[1] You contact them by creating a \"ticket.\" Each ticket is linked to one person, so you need to start your own topic from scratch. To do so, go to Tech Support or to myAccount and Billing and click on the button labeled \"Start a discussion.\" Explain what the issue is. Provide clear, relevant details about the issue you're facing, including what devices and operating systems you have, when the issue happens, what the issue is, any troubleshooting steps you have conducted, etc. If you're having issues with speeds, then you will need to provide tests from Testmy.net
[2] If your issue is that your data runs down very quickly, please know that this happens when you or someone in your household uses more data than is available. Hughesnet provides you with a data package that needs to last you the whole month, so you need to budget this data. Activities such as streaming chew up data very fast. When your priority data runs out, your speeds will be slow to very slow, especially during prime time. Hughesnet offers tokens that you can buy to restore the data, but if you're a high data user, the token will not last too long.
[3] The reps on this site will reply to your post and may ask you further troubleshooting questions, or may ask you to send them a private message, or may ask you to wait while they investigate the issue.
[4] If you feel you were misled when you signed up for the account, ask for a review of the sales call. Also, familiarize yourself with
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How do you contact the reps on here?
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How do you contact the reps on here?
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