First billing?

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stevef wrote:

Even though I think not letting people know about the contract and not letting them to read is pretty much illegal or at least morally 100% wrong. 

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It's not illegal, and it's actually fairly common.  Contracts are "able to be read", for lack of a better term, but not "required to be read", so providers, of whatever type, normally don't provide a contract during installation, or when signing up for the service, unless the subscriber asks for it.  The contracts and any other subscriber related documentation, like the Terms of Service, the Subscriber Agreement, etc, are always available for the subscriber to read, and I believe that companies feel it's the subscriber's responsibility to read it before signing on the proverbial dotted line.  

It's not perfect, but it is what it is.  :(

I'm not sure about the lease fee discount, but when it comes to the Service Plan discount, it may be that it's only for a specific amount of time.  Discounts from the plans are usually for a 12 month or 24 month period, at which time the price goes up to the normal plan price.  This may or may not be the case with your plan discount, though.  I'm sure the reps will verify how long the discount(s) lasts, as well.  :)

I'll tag the reps so that they will be sure to see this thread and reply to answer your questions and concerns.  

Liz 

Hardy 

Jay 

Amanda