Forum Discussion
Given wrong information on three occasions - no choice but to cancel - advised cust s ervice mgr and was told we would not be charged!!!!!
We had no choice but to cancel your service as it could NOT provide us with the necessary amount of band width needed. When we first signed up, we specifically asked about it and was reassured that...
Hi Doug
Thank you for that information. We're going to request two calls - first the sales call and second the call where you cancelled service. The second call is because the agent notes do not match your concerns, so we'd like to be absolutely sure of what was said on that call. Do you recall the name of the supervisor you spoke to, or do you have your own copy of the call to refer to?
Thank you
Amanda
Thank you for that information. We're going to request two calls - first the sales call and second the call where you cancelled service. The second call is because the agent notes do not match your concerns, so we'd like to be absolutely sure of what was said on that call. Do you recall the name of the supervisor you spoke to, or do you have your own copy of the call to refer to?
Thank you
Amanda
