Here's an Idea for Upper Management
Hiring more *official reps* would be more beneficial for this forum--at least 3 more active reps would suffice..I feel that customers that post here would have an easier and quicker time with gettin...
Forum Discussion
If I've offended anyone by stating that many with problems need to learn how to tweak their system and setup networking then so be it. Many of us fellow customers and the official reps have helped many people with networking issues. But first they must take the time to listen.
You said yourself you helped a neighbor improve his speed with some network adjustments. Well we can't go to everyone's home that complains here, all we can do is offer our experience and advise.
And making a general post about anyone who doesn't want to take the time to learn how to get the most from their system and work with the official reps to correct problems should just cancel, I stand by. Threatening cancelling and contacting the BBB, FTC, FCC is not the way to start off trying to get help.
Glad you are happy and I got to be the one much of your indignation is focused on. Won't stop me from trying to help those that truly want help.
You said yourself you helped a neighbor improve his speed with some network adjustments. Well we can't go to everyone's home that complains here, all we can do is offer our experience and advise.
And making a general post about anyone who doesn't want to take the time to learn how to get the most from their system and work with the official reps to correct problems should just cancel, I stand by. Threatening cancelling and contacting the BBB, FTC, FCC is not the way to start off trying to get help.
Glad you are happy and I got to be the one much of your indignation is focused on. Won't stop me from trying to help those that truly want help.
