Here's an Idea for Upper Management
Hiring more *official reps* would be more beneficial for this forum--at least 3 more active reps would suffice..I feel that customers that post here would have an easier and quicker time with gettin...
Forum Discussion
MzLiz- Your suggestion is worthwhile. Let me see if I can
provide some corporate insight. One of the best advantages
to online Communities is the objective feedback that customers
offer each other in posts exchanges. Frequently, customers
come to post only complaints without caring to heed the good,
learned advice of our long time customers. Satellite internet
is different in many respects than cable and DSL. Customers
that don't understand the true difference may come into the
Community with "guns a blazing", dismissing sound advice.
That's tough to take on a regular basis. Now, that being
said, your post will alert us to watch for too aggressive
responses going forward.
provide some corporate insight. One of the best advantages
to online Communities is the objective feedback that customers
offer each other in posts exchanges. Frequently, customers
come to post only complaints without caring to heed the good,
learned advice of our long time customers. Satellite internet
is different in many respects than cable and DSL. Customers
that don't understand the true difference may come into the
Community with "guns a blazing", dismissing sound advice.
That's tough to take on a regular basis. Now, that being
said, your post will alert us to watch for too aggressive
responses going forward.
