Forum Discussion

MzLiz's avatar
MzLiz
New Member
9 years ago

Here's an Idea for Upper Management

Hiring more *official reps* would be more beneficial for this forum--at least 3 more active reps would suffice..I feel that customers that post here would have an easier and quicker time with getting their problems/concerns resolved instead of being bombarded with arrogance and rudeness by those who act as if they're gatekeepers/cheerleaders/tapdancers for Hughesnet and I'm pretty sure you've noticed..If this forum is suppose to be a friendly, enjoyable and helpful environment as stated in the community guidelines--more than half the time it's missing the mark--imo.
Off-Topic Discussion
  • MzLiz's avatar
    MzLiz
    New Member
    9 years ago
    So this Bird Dawg person post was deleted because he told some truth and mixed it with sarcasm?..Wow okay--I've should have took some screenshots it comes in handy around here.

    Now it's showing BirdDog as the last person that posted instead of BirdDawg--one in the same?!?..The typing style of this BirdDawg person looked familiar to me--if it was in fact the same person that post around here then it's super odd that he would make up an account just to respond to this thread smh.
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago
    If I've offended anyone by stating that many with problems need to learn how to tweak their system and setup networking then so be it. Many of us fellow customers and the official reps have helped many people with networking issues. But first they must take the time to listen.

    You said yourself you helped a neighbor improve his speed with some network adjustments. Well we can't go to everyone's home that complains here, all we can do is offer our experience and advise.

    And making a general post about anyone who doesn't want to take the time to learn how to get the most from their system and work with the official reps to correct problems should just cancel, I stand by. Threatening cancelling and contacting the BBB, FTC, FCC is not the way to start off trying to get help.

    Glad you are happy and I got to be the one much of your indignation is focused on. Won't stop me from trying to help those that truly want help.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    No.  The reason there are so few praise posts is because very few people go out of their way to praise a product, yet almost always do when they don't like it.  When's the last time you went online to say how much you like your coffee pot, or your TV, or your grill?  How about the couch you sit on?  The shirt you are wearing?  If your coffee pot develops a problem you may do so.  Does this mean it's a terrible coffee pot?  No, it means yours is having a problem while tens or hundreds of thousands of others aren't. 

    The rest of the post has very little in common with the facts, either.

    And with regard to your name...grow up.  There's no reason to spoof a person's name, much less the name of one of the  most helpful people on here.