Forum Discussion
Hope I don't break my neck
After much debate with a very rude rep about cancelling my service, I was told that a technician would not be sent out to remove my satellite. I told her that they sent one to put it up and they shou...
Hello fearofheights,
After reviewing your case history it appears that the account management representative did provide you the option of having a technician sent out at a cost of $100, which is the standard charge, but that was declined. You can read more about the terms of your equipment lease here: http://legal.hughes.com/SubAgree-01-01-15.cfm
Thank you,
Amanda
You would think, out of a gesture of customer service, that you would send a technician out to retrieve the dish that you installed without gouging another $100. I have learned that customer service isn't high up on hughesnet's list of priorities though.
