Forum Discussion
Problems using cell phones over WiFi
I have an android phone capable of making calls using WiFi when no cell service is available. I have Hughes net Gen 5 and when I make calls I can hear the person on the other end very clearly, but they get a lot of break-up on their end and can't understand most of the conversation. Could this be a problem with Hughes net and if so is there a remedy?
Hello Rebyroo, cell over WiFi generally will not work well on satellite due to the high latency (ping). There is no remedy for the latency because the satellite is so far up in space.
Hello Rebyroo, cell over WiFi generally will not work well on satellite due to the high latency (ping). There is no remedy for the latency because the satellite is so far up in space.
Thank you for the answer. I suspected as much and it is truly disappointing since we have such spotty cell service here. We are also experiencing problems using Skype. Same kind of issue.
Here it is guys I ask hughesnet - will cell phones with hughesnet work on wifi calling.Yes they said. But we know it is not true. They use VOIP and so does cell phones that have wifi calling. It works. The technology is there to bundle blocks of the voice signal VOIP in correct blocks which allows the travel distance to be a non issue. They do it on there network with there Voice service but use a hard line phone with and anolog adaptor. They can call a cell phone. So why is there an APP to buffer and bundle the blocks of voice
they use the same block tech for data transmissions and voice is not much data.
So i asked the question about wifi calling to highesnet before i signed up. Also try turning on do not disturb on your cell phone and use Hug5 wifi connection. Not as long distance but better. Use it only for you cell phone.
Inaddtion there is a VOIP router but not cheap. It bundles blocks of the VOIP for smooth transmission.
Hughesnet just want you to use there voice system the technology is there they tell cuctomers that wifi calling does not work. They claim it will because Gen 5 will work for wifi calling on cell phones because of upload speeds of 3mg/s ( min upload for wifi calling with VOIP is 2 mg/s) is only true if they use better VOIP for this application. Now the worst is cell phone to cell phone with different carriers and at far distances. But again the technology is there. If you wait when you answer your cell phone and talk real slow in short sentences you will find out that that is there limit of there VOIP on there server. Poor Poor Sam
I am having issues with calls breaking up with both house phone and cell phones EVEN when cell is not using the wifi. It seems that hughes signal somehow is corrupting my cell signal as well. If I go outside 50+ feet from house, the cell signal no longer has the breaking up problem. That tells me there is something in the Hughes system that isn't right. Anyone have any ideas? Cell is thru Verzion and I am in the Smoky Mountains near Gatlingburg, TN
- Does Hughesnet offer a VOIP modem for use with cell phones? I’d pay extra.
Hughes offers Huges Voice as their VOIP but it's not for use with your existing cell phone. $45/month if I remember correctly?
We canceled Hughes Voice when we upgraded to Gen5 as advised by our local tech. Wi-Fi calling worked great for the first couple of months with the Gen5 but recently we've been experiencing all the problems many have expressed in this thread. Very frustrating because we can hear the person on the other end just fine. Texting works well too.
I recently switched from Frontier to Hughes Net here, high in rural region of Cascade Mtns in Washington. I have Verizon cell phone which works everywhere but my home. Additionally, I have a network extender for cell & Eero mesh network for 1500 Sq foot home built of logs and rock. A)With Frontier, I had good cell phone clarity using either wireless calling or extender. B) With Hughes Gen5 cell phone calls were hopeless. I switched to Hughes gen5 because my Frontier single line DSL had an upload speeds at less than 0.6. & Hughes has upload speeds of 2.7. (I sell photography) However the cell phone dilemma is grim. I also switched under the misperception I could obtain VOIP & keep my landline number w/ Hughes but learned 2 things 1) there was >60% chance I would lose my existing landline number 2) I could no longer use my fax (I asked why the promo lied & person said "Well, we are going to change that soon." C) Verizon told me the extender is incompatible with Hughes after 1st saying the ports needed to be opened by Hughes [Wrong] However D) Today I moved Verizon network extender onto Mesh Eero directly & tested wireless cell again. MUCH BETTER. Whew! I know I am just kidding myself as an extender cannot work with Hughes due to latency so this makes NO SENSE! But enjoying the tested fantasy for now. I also ascertained this while looking
1. Internet search in general and through Verizon, Microsft, Skype communities showed much hatred of Hughes Net
3. Hughes officially claimes no wireless calling as others note due to latency. My set up defies this
4. 5. Eero mesh network works --anyone compare this to the Hughes "improve home coverage" product ?
6. Anyone with Verizon, network extender and a mesh network test this combo and see if cell phone quality better?
7. I am not completely disgusted as I get to switch from limited DISH to Direct TV since joining Hughes net and the plans are better. Sorry to stray...just completing my forward momentum across the goal line, so to speak.
I did read this helpful piece in a discussion on Mcell & latency in general. Doubt anyone dumb as me but this helped me understand the issues:
"The radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with. That equates to a latency of 238 ms. Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself. To top it off, two-way satellite Internet connections must make the same round trip twice if data is being sent as well as received. The result is a latency that can be as much as 1,150 ms and averages 850 ms. Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience. The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas. Wilson Electronics would be the place to start.
Subscribed bandwidth has no bearing on latency. Look at it this way. Whether you have a garden hose (low bandwidth) or a fire hose (high bandwidth) the water still has to travel 44,600 miles roundtrip to the satellite and back. The signal in both cases is limited by the speed of light unless Hughesnet has figured out how to bypass Einstein's Special Theory of Relativity."
MB
I recently switched from Frontier to Hughes Net here, high in a rural region of Cascade Mtns in Washington. I have Verizon cell phone which works everywhere but my home. Additionally, I have a network extender for cell & Eero mesh network for 1500 sq foot home built of logs and rock. A)With Frontier, I had good cell phone clarity using either wireless calling or extender. B) With Hughes Gen5 cell phone calls were hopeless. I switched to Hughes gen5 because my Frontier single line DSL had upload speeds at less than 0.6. & Hughes has upload speeds of 2.7. (I sell photography) However, the cell phone dilemma is grim. I also switched under the misperception I could obtain VOIP & keep my landline number w/ Hughes but learned 2 things 1) there was >60% chance I would lose my existing landline number 2) I could no longer use my fax (I asked why the promo lied & person said "Well, we are going to change that soon." C) Verizon told me the extender is incompatible with Hughes after 1st saying the ports needed to be opened by Hughes [Wrong] However D) Today I moved Verizon network extender onto Mesh Eero directly & tested wireless cell again. MUCH BETTER. Whew! I know I am just kidding myself as an extender cannot work with Hughes due to latency so this makes NO SENSE! But enjoying the tested fantasy for now. I also ascertained this while looking
1. Internet search in general and through Verizon, Microsft, Skype communities showed much hatred of Hughes Net
3. Hughes officially claimes no wireless calling as others note due to latency. My set up defies this
4. 5. Eero mesh network works --has anyone compared this to the Hughes "improve home coverage "product??
6. Anyone with Verizon, network extender and a mesh network test this combo and see if cell phone quality better?
7. I am not completely disgusted as I get to switch from limited DISH to Direct TV since joining Hughes net and the plans are better. Sorry to stray...just completing my forward momentum across the goal line, so to speak.
I did read this helpful piece in a discussion on Mcell & latency in general. Doubt anyone dumb as me but this helped me understand the issues:
"The radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with. That equates to a latency of 238 ms. Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself. To top it off, two-way satellite Internet connections must make the same round trip twice if data is being sent as well as received. The result is a latency that can be as much as 1,150 ms and averages 850 ms. Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience. The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas. Wilson Electronics would be the place to start.
Subscribed bandwidth has no bearing on latency. Look at it this way. Whether you have a garden hose (low bandwidth) or a fire hose (high bandwidth) the water still has to travel 44,600 miles roundtrip to the satellite and back. The signal in both cases is limited by the speed of light unless Hughesnet has figured out how to bypass Einstein's Special Theory of Relativity."
MB
Have you ever tried to forwarding your cell phone to landline HughesNet phone? I have their internet and phone service. Wonder if it would solve the issue at home.
- I'm on Gen 5 and T-Mobile. I don't think I have any problems calling on WiFi. However, some things need to change for it to work. Try changing the WiFi calling settings to prefer WiFi over the cellular network or just turn on airplane mode and turn WiFi back on. Both of these will force the phone to go through the WiFi rather than trying to use cellular.
