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maratsade
Distinguished Professor IV
5 years ago
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There is a service charge for repairs, as stated in the subscriber agreement. Repair is not same day; it can take a few days to get a tech out to your residence.

 

The Better Business Bureau is not a government agency; all they do is act as a middleman between a customer and a company. Once you submit a complaint, the company has 30 days to respond; and their response may not be any different from what you have already been told.

 

A better way to address the issues is to post to this tech support community. Posting that you're unhappy with the service isn't enough. You need to give details and be ready to work to resolve your issues by running tests. If you have issues with speeds, you will need to follow the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

If you're here just to complain, you're on the wrong site. Try social media.

megcul's avatar
megcul
Freshman
5 years ago
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Wow, that was a rather rude reply.

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Tech was great but within a few months service declined rapidly. Called and they said equipment was faulty and they were going to charge me $150 to fix it. I couldn't beli...","body@stringLength":"1029","rawBody":"

Had service for a year now. Tech was great but within a few months service declined rapidly. Called and they said equipment was faulty and they were going to charge me $150 to fix it. I couldn't believe they actually wanted to charge me to replace their faulty equipment! Not until I protested did they finally give in and do it for free. Took several days to get someone to repair it. Guy drove up from Nevada to do it.  Keep having to up the service to get any sort of speed. This was just for 2 people on laptops sending emails, an occasional Zoom meeting and they a movie on Netflix in the evening! Very poor phone service too. When I asked where to complain they give you an email where you can write 2 sentences. I emailed again today. (We will respond in 24 hours - guess what? No one responded to my first email. We'll see what happens with the 2nd complaint send today. I'm fed up and tired of paying so much money for near dial up speed. Worst internet ever. Next is complaint to the Better Business Bureau!

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Wow, that was a rather rude reply.

","body@stringLength":"41","rawBody":"

Wow, that was a rather rude reply.

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There is a service charge for repairs, as stated in the subscriber agreement. Repair is not same day; it can take a few days to get a tech out to your residence.

 

The Better Business Bureau is not a government agency; all they do is act as a middleman between a customer and a company. Once you submit a complaint, the company has 30 days to respond; and their response may not be any different from what you have already been told.

 

A better way to address the issues is to post to this tech support community. Posting that you're unhappy with the service isn't enough. You need to give details and be ready to work to resolve your issues by running tests. If you have issues with speeds, you will need to follow the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

If you're here just to complain, you're on the wrong site. Try social media.

","body@stringLength":"1109","rawBody":"

There is a service charge for repairs, as stated in the subscriber agreement. Repair is not same day; it can take a few days to get a tech out to your residence.

 

The Better Business Bureau is not a government agency; all they do is act as a middleman between a customer and a company. Once you submit a complaint, the company has 30 days to respond; and their response may not be any different from what you have already been told.

 

A better way to address the issues is to post to this tech support community. Posting that you're unhappy with the service isn't enough. You need to give details and be ready to work to resolve your issues by running tests. If you have issues with speeds, you will need to follow the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

If you're here just to complain, you're on the wrong site. Try social media.

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Sorry it came off as rude; was not intended to be so, only to explain how things work here. If you need help, start your own topic, please. 

 

megcul wrote:

Wow, that was a rather rude reply.

 

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Sorry it came off as rude; was not intended to be so, only to explain how things work here. If you need help, start your own topic, please. 

 

 wrote:

Wow, that was a rather rude reply.

 

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megcul wrote:

Wow, that was a rather rude reply.

Which one?

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 wrote:

Wow, that was a rather rude reply.

Which one?

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