I know my contract is up 10/25/2019 but I was wondering how much it would be to end my contract now? Also, if I do wait to cancel when my contract ends, what will I have to do at that time?
Thanks,
Sarah
Hi Sarah,
If you were to call in to cancel now, your ETF would be $145. If you want to wait until your contract ends, call us then at 866.347.3292, we'll provide all the details regarding the cancellation process and confirm the cancellation.
The Early Termination Fee is $400 for the first 90 days after service activation, then $15 less per month thereafter for the remainder of the 24 month contract. So, if you started your service on 10/25/2017, your ETF should presently be somewhere around $175. It's been 18 months since activation. $400 for the first three, then minus $225 for the 15 (X $15) months since then.
If you have HughesNet Voice service, it's $10 times the number of months you have remaining in the 24 month contract for the Voice service.
This is an estimate. The reps should be able to give you a more precise figure. They're on M-F from approximately 8AM to 5PM EST. They should reply on Monday or Tuesday.
Hope this helps. :)
Hi Sarah,
If you were to call in to cancel now, your ETF would be $145. If you want to wait until your contract ends, call us then at 866.347.3292, we'll provide all the details regarding the cancellation process and confirm the cancellation.
I am not happy with this service and was not told it came with a dish. My service was installed on April 21 and I called the home office on Wednesday and found out I was already out of time and had to go up to the $129 package. I call them within the first three days of having this service and I should of been able to cancel then. When I check my usage I find it now to say 97% and 100% and I know I have watched TV between 2 a.m. and 8 a.m. and so this usage meter is not correct. The buffering is terrible it starts at 8 p.m. until about 6 a.m. I would never recommend this service to anyone. It is horrible. I am not using or watching HD. I am using SD I have shut off each set when I am not in that room. I turn off my computer when I leave the room. When I call Customer service they told me I was at 40% used and I have 17 days left. Then the Bonus Zone hasn't had anything used and I told him I watched TV between the hours of 2 a.m. and 8 a.m. So they even lie to us. I am think that the amount I would have to pay to get out of the contract is probably cheap than to have all this flustration. I have been trying to get an e-mail address for them but can't get them. This is horrible.
For the first 90 days after service installation, you pay $400 to break the contract. After that, the amount goes down by $15 every month ($385, $370, etc.).
If you need further help, please start a new conversation under myAccount and Billing. This place where you posted is someone else's conversation, and you may not get any further replies. To start a new conversation, go to the link and click on "Start a topic."
