Forum Discussion
Hughes net sucks!
I can't wait till the next 5 months is over so I can cancel. They don't do what they say and I'm constantly having to call about my bill being to much. We couldn't even use it the first year we had it...
Hi Carlaandrews7, welcome to the community and thanks for posting! I am extremely sorry you went through all that, especially with your first technician visit. In regards to your upgrade, I do see they did not extend your contract, you still have 5 months remaining.
While going over your billing, I do noticed that in January when you upgraded, they did leave notation of providing a discount and it was not applied like promised. Afterwards, there was a discount applied for only 3 months (April, May, June), but I see you were credited for July and August and a discount has been applied for the remaining of your contract.
I've sent you a private message with more details regarding the discount and credits applied for you to view.
I am, once again, sorry you had to go through this trouble. I hope this finally sorts everything out for you!
-Brooke
