Forum Discussion
HughesNet is a theif
I have never been signed up for auto payment or anything like it! Today is Sunday 5/15/21 and HughesNet took my last bit of money with no email to inform me or even a request to take my money!! I wil...
For the sake of clarity, are you saying that during this entire time you've been a manual pay customer, and then with this last bill they deducted the payment from your card/bank on file automatically?
If this is the case it was likely a mistake or glitch, not a thievery. They have no reason to steal money from you.
The reps here are on M-F from approximately 9AM to 6PM EST. They will likely reply on Monday.
For clarity, I have saved any and all email responses to my payments to which they are cheaper than what was taken out recently. I have always payed on my own time and have never signed up for auto pay. Also, the money withdraw was posted today, 5/15/21(Sunday) with no email verification or anything to that standard. This money was for other household purposes and they had no right to take money that deligated else where. And to be frank and clear they would have gotten their average payment this coming week as usual to my standard of payment. What a hassle to my family!
Would you like the reps here to look into this? They'll be back Monday. They can do a lot more than the phone reps, and hopefully they'll be able to fix whatever's going on, and quickly. I know how frustrating this must be for you. Hang in there!
Yes I would like immediate attention on my account. I think it's very illegal for a company to take funds from anyone's bank account without verification or notice or anything. HughesNet acted like my bank account was their own personal account to which they could withdraw whatever and whenever they want.
I'm sure a rep will reply to you sometime next week.
EDIT: For a more immediate response, you can also call the customer service number during M-F business hours and ask to be transferred to the billing department. It may actually be faster to do it this way.
