HughesNet is a theif
I have never been signed up for auto payment or anything like it! Today is Sunday 5/15/21 and HughesNet took my last bit of money with no email to inform me or even a request to take my money!! I wil...
Forum Discussion
Yes I would like immediate attention on my account. I think it's very illegal for a company to take funds from anyone's bank account without verification or notice or anything. HughesNet acted like my bank account was their own personal account to which they could withdraw whatever and whenever they want.
Hello Hopesa87,
I'm glad you found the community, thank you for posting. I pulled up your account to investigate and I do see that you normally did pay on your own, not relying on autopay.
This was until March 18, 2021, the payment option was switched to autopay. Do you recall making this change online? Did you update your credit card information around that time?
That might explain why autopay is enabled now; looking at your case history, there's no support case that corresponds with that date, so it wasn't a customer service rep who made the switch.
I can certainly put you back on invoice billing again which will take away the $5 savings that come with autopay, let me know if you want me to go ahead with the change and I'll do that for you. I'll also waive this month's invoice fee.
-Liz
