HughesNet Networking FAQ

Should be Sticky'd

Trying to get them to do anything to improve this vanilla looking site is like getting a root canal.

They have enough "Real Estate" right across the top of the page for at least 6 Hot Topics with the disclaimer "Before You Post"
and "System Notices" drop down, example: "Germantown NOC under 3' of water due to heavy rain, expect slowdowns / service interruptions"

For what it's worth, it's not actually HughesNet's fault. The problem stems from the underlying service they use:

https://getsatisfaction.com/getsatisf...

I doubt HughesNet can do much unless they host their own support forum using professional software such as vBulletin or free and open-source software such as SMF. (Doing this would also enable private messages and a host of other features...)

And I honestly don't think they have the professionals to host their own site.

I bet they could hire a guy like HF (JacksonTech) to do it for a reasonable price.

Stupid not allowing me to edit, as usual.

I just looked at the Mozilla Thunderbird support forum that is "Powered By Get Satisfaction" and it has a very prominent FAQ area.

https://getsatisfaction.com/mozilla_m...

Perhaps its just a matter of $$$ spent with GS.

Added http://jacksontech.net/index.php/hugh... for good measure. I don't know if my explanation works very well, but there you go.

HughesNet has a similar sidebar. I think the administrator can set the contents of these links.

Hughes is most likely subscribed to the el'cheapo version. After all, it is only customer service. Lucky is in English and not Hindi I suppose.

Well I guess this is where we ask Sara to consider our argument that customers may be better served if the site (hosted by GS) was updated to include an obvious Current Issues, FAQ's and so forth.
It certainly seems that that "template" is available form GS.
It certainly would go a long way to centralize redundant posts while still allowing for "individual service" where needed.

Just how many posts are needed to address the issue of Free Zone Time going local for XYZ and below systems as a central point of info, while still allowing for discontent for lack of notification.

As an added, a PM system would be very helpful I'm sure for the less experienced user to be helped one on one by Champs or volunteers.