Forum Discussion

MartinB's avatar
MartinB
Freshman
9 years ago

HughesNet overcharging me on every bill for phone service I never ordered.

I signed up for Hughesnet internet $79.99 a month plan. When I did, the salesman tried to sell me service insurence and phone service, but I declined, telling him I only wanted the 79.99 plan.   Wh...
Early Termination Fee
overcharge
stealing
Liz's avatar
Liz
Moderator
8 years ago

Hi MartinB,

 

Thanks for posting and welcome to the community! We can certainly help address your concerns. I've located your account and can look into this for you. Once I have an update for you I'll post back.

 

Your patience and understanding are much appreciated.

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi MartinB,

     

    Thank you for your patience while your concerns were addressed. I do apologize for the inconvenience. I see in your account that we have credited your account accordingly for the HughesNet Voice charges, and that we have also credited your account back for the Voice cancellation fee. Please check your private messages in the top right corner of the community page for I will send you a PM with a screenshot of your billing history showing the credit for the Voice ETF.