Hughes Net seems to be taking this issue lightly! I misunderstood the instructions, thinking the portion for the "14 day trial with a $129 charge" was a separate offer. However, when a company such as HughesNet presents a survey that appeared professional but was a scam with no action taken, I have to question their ability or interest to protect their customers. After hearing so many complaints, mine was by phone, I would expect HughesNet to begin an investigation. These people need to be stopped. They are hurting HughesNet's reputation along with many other companies.