HughesNet trash.

Hello AnthonyM661, I see you're new, I'd like to welcome you to the community and thanks for posting!

GabeU provided some helpful links regarding data usage and I'll elaborate further on your other points:

 - I don't know who spoke with you, but you still received your promotional service credit. However, your confusion may be because of how much your first bill came up to, which I can understand so I want to go ahead and break it down for you. The cost of your plan did not change, but you are leasing the HughesNet equipment, so that adds $14.99 to your bill every month. As a courtesy, HughesNet also provides new customers a promotional leasing cost, so your current amount is only $9.99. You can view your bill through the support center, you just go to My Account > My Bill.

 - I reviewed the chat log you had with one of the reps. In order to help customers, we have to ask questions to pinpoint the issues, such as "How much do you stream?" for example. The rep did not assume you were streaming in 4K, they were providing a comparison between streaming in Ultra HD, HD and SD, and how much data each one will take. Most cases when customers are going through data, it's related to streaming, so we provide information that will help them manage their data to avoid using it up quickly. 

 - I reviewed your account and the notation shows here that the supervisor would call you back after 4 hours. I can understand being frustrated about this, however our notations show he contacted you about 8 hours later, but there was no answer so they left a voicemail and closed the case. I am sorry they didn't meet up to the expectations they promised. 

I hope this clears things up for you, if you have any other concerns you'd like addressed, don't hesitate to reach out to us!

-Brooke