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Oldladyvet's avatar
Oldladyvet
New Member
6 years ago

Hughesnet will not put "Final bill on final bill thus preventing Suddenlink from paying it

When I changed to Suddenlink, they said they would pay off what I owed to Hughes Net, which was $180.  Hughesnet would not put "final fill" on the final bill, thus Suddenlink will not pay based on an unclear bill.  I've spent hours and Hughesnet keeps promising to put this on the bill and they don't.  Then they say, oh, look on the internet and it will be there, and it isn't.  This has gone on for months without resolution.  

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi Oldladyvet,

     

    Welcome to the community and thank you for posting. That is certainly not a common situation we see, so let me escalate this to our billing folks here at corporate to see what we can do. I'll post back once I have an update for you.

     

      Your patience and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Oldladyvet,

     

    Thanks for your patience while we looked into your situation. Our billing specialist explained that our invoices do not state "final bill" when the customer cancels.  This is because an Unreturned Equipment Fee may be charged 45 days after the cancellation date (if the equipment has not been returned). I see here that we've already received your equipment last month, so the UEF would not be an issue.

     

     

    So while we don't have exactly what Suddenlink is looking for, would a copy of your invoice with the outstanding balance included with a letter from corporate suffice? I can arrange to have it mailed to you. 

     

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.