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Oldladyvet's avatar
Oldladyvet
New Member
6 years ago

Hughesnet will not put "Final bill on final bill thus preventing Suddenlink from paying it

When I changed to Suddenlink, they said they would pay off what I owed to Hughes Net, which was $180.  Hughesnet would not put "final fill" on the final bill, thus Suddenlink will not pay based on an...
Liz's avatar
Liz
Moderator
6 years ago
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Hi Oldladyvet,

 

Welcome to the community and thank you for posting. That is certainly not a common situation we see, so let me escalate this to our billing folks here at corporate to see what we can do. I'll post back once I have an update for you.

 

  Your patience and understanding are much appreciated.

 

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it","id":"message:111348","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:82743"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:111348"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111348"},"body@stripHtml({\"truncateLength\":200})":" When I changed to Suddenlink, they said they would pay off what I owed to Hughes Net, which was $180.  Hughesnet would not put \"final fill\" on the final bill, thus Suddenlink will not pay based on an...","body@stringLength":"461","rawBody":"

When I changed to Suddenlink, they said they would pay off what I owed to Hughes Net, which was $180.  Hughesnet would not put \"final fill\" on the final bill, thus Suddenlink will not pay based on an unclear bill.  I've spent hours and Hughesnet keeps promising to put this on the bill and they don't.  Then they say, oh, look on the internet and it will be there, and it isn't.  This has gone on for months without resolution.  

","kudosSumWeight":0,"postTime":"2019-04-10T15:41:52.555-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111348_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2279},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

When I changed to Suddenlink, they said they would pay off what I owed to Hughes Net, which was $180.  Hughesnet would not put \"final fill\" on the final bill, thus Suddenlink will not pay based on an unclear bill.  I've spent hours and Hughesnet keeps promising to put this on the bill and they don't.  Then they say, oh, look on the internet and it will be there, and it isn't.  This has gone on for months without resolution.  

"},"Conversation:conversation:111348":{"__typename":"Conversation","id":"conversation:111348","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111348"},"lastPostingActivityTime":"2019-04-19T10:42:09.685-04:00","lastPostTime":"2019-04-19T10:42:09.685-04:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:111348":{"__typename":"ModerationData","id":"moderation_data:111348","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:111348_1":{"__typename":"Revision","id":"revision:111348_1","lastEditTime":"2019-04-10T15:41:52.555-04:00"},"ForumReplyMessage:message:111349":{"__typename":"ForumReplyMessage","id":"message:111349","conversation":{"__ref":"Conversation:conversation:111348"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":111349,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Hughesnet will not put \"Final bill on final bill thus preventing Suddenlink from paying it","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111349"},"parent":{"__ref":"ForumTopicMessage:message:111348"},"body":"

Hi Oldladyvet,

\n\n

 

\n\n

Welcome to the community and thank you for posting. That is certainly not a common situation we see, so let me escalate this to our billing folks here at corporate to see what we can do. I'll post back once I have an update for you.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

","body@stringLength":"381","rawBody":"

Hi Oldladyvet,

\n\n

 

\n\n

Welcome to the community and thank you for posting. That is certainly not a common situation we see, so let me escalate this to our billing folks here at corporate to see what we can do. I'll post back once I have an update for you.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

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