Good morning Oldladyvet,
Thanks for your patience while we looked into your situation. Our billing specialist explained that our invoices do not state "final bill" when the customer cancels. This is because an Unreturned Equipment Fee may be charged 45 days after the cancellation date (if the equipment has not been returned). I see here that we've already received your equipment last month, so the UEF would not be an issue.
So while we don't have exactly what Suddenlink is looking for, would a copy of your invoice with the outstanding balance included with a letter from corporate suffice? I can arrange to have it mailed to you.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
