Forum Discussion
I feel like I was taken advantage of!
I am not happy with my service at all. Had I been told before I signed up that you can only use 1/2 of what you pay for I never would have gotten hughesnet. I was not told that you can only use 1/2...
Hi Charlotte,
Welcome to the community and thanks for posting. I'm sorry to hear you're unhappy with the service, we want to address your concerns; we do care. Please post a case number or the serial number located on the bottom of your modem so we can pull up your account and request a copy of your sales call for review.
Our senior VP of sales and marketing, Mike Cook, explained to our community why we have the Bonus Bytes feature in our service plans: https://community.myhughesnet.com/hughesnet/topics/gen_4_service_plan?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=13394831#reply_13394831
If you have additional questions, please let us know, we're happy to help.
Thanks,
Liz
Welcome to the community and thanks for posting. I'm sorry to hear you're unhappy with the service, we want to address your concerns; we do care. Please post a case number or the serial number located on the bottom of your modem so we can pull up your account and request a copy of your sales call for review.
Our senior VP of sales and marketing, Mike Cook, explained to our community why we have the Bonus Bytes feature in our service plans: https://community.myhughesnet.com/hughesnet/topics/gen_4_service_plan?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=13394831#reply_13394831
If you have additional questions, please let us know, we're happy to help.
Thanks,
Liz
