I have a problem with performance
If u pay for something u should get it ,I don't feel we are getting what we are paying for
Forum Discussion
Hello Tony,
Welcome to the community and thanks for posting! I'm sorry to hear that you are experiencing slow speeds with your service. I would like to address your concerns. Please post a recent case number or the serial number on the back/bottom of your modem. Once we have your account info we'll be able to run remote diagnostics on your site.
Also to better assist you please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Just make sure to set 12 MB as the test size.
Speed test: www.testmy.net
Your patience and cooperation is appreciated, and we look forward to hearing back from you.
Thank you,
Chris
Welcome to the community and thanks for posting! I'm sorry to hear that you are experiencing slow speeds with your service. I would like to address your concerns. Please post a recent case number or the serial number on the back/bottom of your modem. Once we have your account info we'll be able to run remote diagnostics on your site.
Also to better assist you please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Just make sure to set 12 MB as the test size.
Speed test: www.testmy.net
Your patience and cooperation is appreciated, and we look forward to hearing back from you.
Thank you,
Chris
