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Mike Taylor's avatar
Mike Taylor
New Member
9 years ago

I need to talk to someone higher than a floor manager at a call center

I called in December to cancel my service. I was informed that my contract was not up and that I would have to pay an early termination fee of $160 OR I could suspend my service and cancel with no ear...
Billing
Amanda's avatar
Amanda
Moderator
9 years ago
Hello Mike,

Welcome to our community. As GabeU mentioned, this is definitely the right place to get help for your concerns and we'll do anything we can to figure out what happened and make things right. We'll need a recent case number or the serial number from your modem in order to locate your account, investigate and get back to you. I look forward to your reply.

Thank you
Amanda