Hi Mike
Thank you for your patience. I was able to locate you with that case number and investigate. I do see that our agents offered to waive half of your early termination fee (but never added the credit!), but upon looking up the older notes, I noticed something else. You mentioned in another call (as per the notes) that when you suspended in December, the agent did not inform you that it would suspend your contract as well. Unfortunately we cannot go back and listen to this call and I do not see that the agent notated they informed you about our suspension policies before processing. In what I hope will be a show of good faith, I will go ahead and refund you the total early termination fee of $160 to your card on file. Please let me know once you have received it so that we may close your case.
Your new case number for our interaction here is 54579714
Thank you
Amanda
