Forum Discussion

Newisc's avatar
Newisc
Freshman
8 years ago

I ordered a Purchase option but my account says it's a lease

I ordered the purchase option but my account says lease option.  I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening.   The first reference number is fro...
  • Liz's avatar
    Liz
    8 years ago

    Hi Adrian,

     

    Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.

     

  • Newisc's avatar
    Newisc
    8 years ago

    Hi Liz,

     

    Thank you for all of your help to resolve the situation!  Please pass along my thanks to your contact(s) in the billing department also.

     

    I am very happy to have this resolved.  The resolution that is described in your PM is excellent.

     

    Adrian

     

Newisc's avatar
Newisc
Freshman

Thank you for your timely response.  I look forward to getting this resolved next week.

 

I have been pleased with the satellite internet service, and if we can get my account situation fixed you will have one more happy customer.

 

Newisc's avatar
Newisc
Freshman
8 years ago

Hi Liz,

 

Has any progress been made in correcting my account (it should be a purchase acount and not a lease account)?

 

Adrian

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Adrian,

     

    Thank you for checking in. On Monday I created your case and sent it over to our billing department; it should have been picked up by now. I've checked in with my contact there to see what's going on and if they need any additional information. Once I have any other news to share I'll let you know.

     

    Your patience and understanding are much appreciated.

     

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning Adrian,

       

      Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

       

      • Newisc's avatar
        Newisc
        Freshman
        8 years ago

        Hi Liz,

         

        I read your PM, but I'm new to this forum and I couldn't see a way to reply to the PM.

         

        What you described there will be fine.  My credit card info is on file in my account.  I do want the 10 GB service.

         

        My hope is that the purchase price and applicable rebates will reflect the offer as it was when I placed my order (November 4th, 2017).

         

        Please let me know about any interruption of service that may occur during this process.  My Yahoo email address is listed in my account if my Hughesnet email account is unavailable during the process.

         

        Thank you for all of your help.

         

        Adrian