Forum Discussion
I ordered a Purchase option but my account says it's a lease
I ordered the purchase option but my account says lease option. I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening. The first reference number is fro...
Hi Adrian,
Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.
Hi Liz,
Thank you for all of your help to resolve the situation! Please pass along my thanks to your contact(s) in the billing department also.
I am very happy to have this resolved. The resolution that is described in your PM is excellent.
Adrian
Good morning Adrian,
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Liz,
I read your PM, but I'm new to this forum and I couldn't see a way to reply to the PM.
What you described there will be fine. My credit card info is on file in my account. I do want the 10 GB service.
My hope is that the purchase price and applicable rebates will reflect the offer as it was when I placed my order (November 4th, 2017).
Please let me know about any interruption of service that may occur during this process. My Yahoo email address is listed in my account if my Hughesnet email account is unavailable during the process.
Thank you for all of your help.
Adrian
Hi Liz,
I made a mistake in the previous post. My original purchase date was October 4th, not November 4th.
Tine flies :smileyhappy:
Adrian
Hi Adrian,
Thank you for the information. Since my last post, I've gotten a second opinion on the solution I was given and I've found a more hassle-free way we can get you switched over to purchase. There shouldn't be any interruption of service this way. Once I get confirmation that the switch is complete, I'll let you know.
Your patience and understanding are much appreciated.
Hi Adrian,
Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.
