Forum Discussion

Newisc's avatar
Newisc
Freshman
8 years ago

I ordered a Purchase option but my account says it's a lease

I ordered the purchase option but my account says lease option.  I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening.   The first reference number is fro...
  • Liz's avatar
    Liz
    8 years ago

    Hi Adrian,

     

    Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.

     

  • Newisc's avatar
    Newisc
    8 years ago

    Hi Liz,

     

    Thank you for all of your help to resolve the situation!  Please pass along my thanks to your contact(s) in the billing department also.

     

    I am very happy to have this resolved.  The resolution that is described in your PM is excellent.

     

    Adrian

     

Liz's avatar
Liz
Moderator

Hi Adrian,

 

Thank you for the information. Since my last post, I've gotten a second opinion on the solution I was given and I've found a more hassle-free way we can get you switched over to purchase. There shouldn't be any interruption of service this way. Once I get confirmation that the switch is complete, I'll let you know.

 

Your patience and understanding are much appreciated.

 

 

Liz's avatar
Liz
Moderator
8 years ago

Hi Adrian,

 

Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.

 

  • Newisc's avatar
    Newisc
    Freshman
    8 years ago

    Hi Liz,

     

    Thank you for all of your help to resolve the situation!  Please pass along my thanks to your contact(s) in the billing department also.

     

    I am very happy to have this resolved.  The resolution that is described in your PM is excellent.

     

    Adrian

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning Adrian,

     

    You're very welcome! I'm glad to have helped. Please don't hesitate to drop by the community again if you have additional concerns.