I terminated my service.

jrgarrett

Prior to this thread, your last service related post, aside of one regarding a popup that was answered, accepted and not continued, was a post dated 1/15/2017 that indicated all was well after the tech had replaced your equipment.  

Here's the question, and it is one of curiosity.  It's not meant to be condescending, and if it appears that way I apologize, but again, I am curious...

When you know that you can get results for an issue on this community, as has been shown and evidenced by your own words, why did you not come here first instead of calling, or at least post after you didn't have much luck with the phone reps?  You know that you would not have been ignored on here, and you know, or at least can see by reading other posts, that what is told to you on the phone may not necessarily be what you will be told on here.  That's no guarantee that it would have been different, but wouldn't it have at least been worth the effort to find out?  

Also, when you say you sent messages to the official reps, are you speaking of the reps on here?  If so, the procedure is first posting in this Community, and if needs be, the reps will get involved.  PMing the reps without first posting of the issue may be why you did not get a reply, again, if it is the reps on here that you are referring to.   

I hope you have luck with whatever ISP you have, or you will have, but I really wish you would have posted here before making the decision to terminate your service, as you may have, and I say MAY have, had a better result.  May, of course, again, because nothing is guaranteed.