Forum Discussion
I terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
I've escalated your case to see if there is tracking provided for the manually sent return kits.
Prior to this thread, your last service related post, aside of one regarding a popup that was answered, accepted and not continued, was a post dated 1/15/2017 that indicated all was well after the tech had replaced your equipment.
Here's the question, and it is one of curiosity. It's not meant to be condescending, and if it appears that way I apologize, but again, I am curious...
When you know that you can get results for an issue on this community, as has been shown and evidenced by your own words, why did you not come here first instead of calling, or at least post after you didn't have much luck with the phone reps? You know that you would not have been ignored on here, and you know, or at least can see by reading other posts, that what is told to you on the phone may not necessarily be what you will be told on here. That's no guarantee that it would have been different, but wouldn't it have at least been worth the effort to find out?
Also, when you say you sent messages to the official reps, are you speaking of the reps on here? If so, the procedure is first posting in this Community, and if needs be, the reps will get involved. PMing the reps without first posting of the issue may be why you did not get a reply, again, if it is the reps on here that you are referring to.
I hope you have luck with whatever ISP you have, or you will have, but I really wish you would have posted here before making the decision to terminate your service, as you may have, and I say MAY have, had a better result. May, of course, again, because nothing is guaranteed.
I tried sending messages to the Official reps.. They never were returned.. I called customer service, My connectivity issues were cause by the dish coming out of the ground. They replaced the radio and modem.. but that only fixed the problem for a short period of time... Shortly after We had lots of rain and tornados And such! well the satellite pole and the concrete fell over...
GabeU I sent messages to Amanda and Liz... Those are who help me before.. but they never answered me so, I called Customer Support.. Didn't get any help either way... Also! I am still waiting on a return kit.
jrgarrett wrote:GabeU I sent messages to Amanda and Liz... Those are who help me before.. but they never answered me so, I called Customer Support.. Didn't get any help either way... Also! I am still waiting on a return kit.
While I know that they helped you before, I think you may have had a better result with one, or both of them, had you posted in the Community instead of trying to PM them directly. Of course, it's past that time now, so it's moot point, but I think it's possible. Whatever the case, it's too bad that it ended up this way.
Hopefully your return kit will get there soon. It may be that it wasn't sent, or hasn't yet been sent, until the last day of your service, and that may have been after you actually cancelled it due to the way they bill for the current month rather than the previous month. It's just a possibility, though I don't know that this is the case with your kit. Either way, I hope you get it soon.
