Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
7 years ago

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
  • Amanda's avatar
    Amanda
    7 years ago

    Hi tjmarshall,

     

    C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

     

    Thanks

    Amanda

Amanda's avatar
Amanda
Moderator

Hello tjmarshall,

 

We are very sorry to find out that you are not happy with the service. It sounds like rather than being a technical issue this is more of an expectations issue. A review of your sales call will be requested if it is available. I will provide you any updates or information here regarding your account and call review.

 

Thank you

Amanda

tjmarshall's avatar
tjmarshall
Sophomore
7 years ago

It's been a week.... Nothing. No solution. No contact. I am out of data. I can't finish my work online. RIDICULOUS. This has to be some sort of scam and not a legit service. I think I am going to call my states atty office tomorrow and see if they have received any complaints!