Forum Discussion
I want to CANCEL
I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
Hi tjmarshall,
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
Thanks
Amanda
Amanda,
I just reviewed my account and noticed that data tokens were added... however, there is a charge to apply them to my account. Was that what you intended?
tjmarshallwrote:Amanda,
I just reviewed my account and noticed that data tokens were added... however, there is a charge to apply them to my account. Was that what you intended?
That definitely wouldn't have been what she intended. Have they not been automatically added to your Token Bytes Available? If not, do you see any under the free or prepaid section?
