Forum Discussion

Sophomore

9 years ago

if been having problems how can I get out of contract without early termination fees is there a way

just need to get out of my contract been having problems since started tried working things out but still same slow bad service can not do anything like watch movies,or on demand dont use wifi or nothing that might take away data only ben 11 days already down to 50% of data left & thats after not being to do anything but check email & facebook please help me to get out of this with no big fees please thanks

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if been having problems how can I get out of contract without early termination fees is there a way","moderationData":{"__ref":"ModerationData:moderation_data:73449"},"body":"

stevenfrommo,

Welcome to the Hughesnet Community.

Usually there is no way to get out of your contract if you have gone beyond the first 30 days of service unless you feel you was lied to by the sells represenative and Hughesnet can find the sales call and can confirm that the rep misrepresented service.

If you are trying to stream movies or video, I highly suggest looking into setting the playback resolution to SD and avoid HD video as HD Video consumes large amounts of data (about 1GB per hour or more). I also suggest avoiding having your DirecTV or DishNetwork reciever connected to the Hughesnet system as this will consume vast amounts of data as they will download program guide information constantly.

The Official Corporate Hughesnet Represenatives are out of the office for the weekend, but will be back on Monday, they tend to be here M-F, around 8:00AM to 5:00PM Eastern, and will respond to this thread then.

If you would like to troubleshoot your system performance, please let the community know what model modem you have, service plan level, and we will get some data gathered up for the moderators when they come in on Monday.

Thanks,
C0RR0SIVE

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I am not streaming anything not watching or playing music or nothing but checking email & facebook thats it paying $60 a month is not worth it need to get out of contract asap

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I am not streaming anything not watching or playing music or nothing but checking email & facebook thats it paying $60 a month is not worth it need to get out of contract asap

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my ESN:10818253 on gen 4 with 10gb a month I have 4 ad blockers I dont use direct tv or use wifi lose service alot when few drops of rain no service decided to just use my phone to do things so need to get out of this contract please thanks

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Same here wish i had known and talked to somebody before signing contract!

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Same here wish i had known and talked to somebody before signing contract!

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HT 1100 is modem using

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HT 1100 is modem using

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If Netflix, best to set to low definition as explained here: Netflix Playback Setting

If YouTube, as soon as video starts use the gear icon to change definition to 360p or 244p, do not leave on auto or higher resolution. The 244p setting should look fine on smaller devices.

If any other streaming site, do not use if there is no adjustment for video definition that at least allows 360p or lower.

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If Netflix, best to set to low definition as explained here: Netflix Playback Setting

If YouTube, as soon as video starts use the gear icon to change definition to 360p or 244p, do not leave on auto or higher resolution. The 244p setting should look fine on smaller devices.

If any other streaming site, do not use if there is no adjustment for video definition that at least allows 360p or lower.

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I don't know they keep offering to have someone call me about getting out of the contract but no one ever calls. I have been trying since after the first month. They are scumbags they're not interested in helping people I think they rely on that early termination fee to stay in business and claim they never got the equipment back so they can get the money for that as well.

I have never hated a company more than hughesnet other than the USPS

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I have never hated a company more than hughesnet other than the USPS

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I called today to cancel my service with Hughes. This is the worst internet and phone service I have ever had in my entire life. What I was told to get me to sign up was a total lie because I am still paying as much as I was previously and the phone and internet goes down if the weather is a little bad. That is not good if you have someone in the house that is handicapped and may need medical attention at any time. Had a different internet and phone installed today from a reliable company and then called Hughes to cancel my service. Of course I had to pay a early termination fee of $370 which is totally wrong in my opinion and paid over $300 when I signed their stupid contract a year ago. To top that off they will not stop my service untill my due date of the 26th. Had nothing but trouble out of this for the last year. Slow internet even when my time starts new and slowly gets worse. Will stop now because just writing about Hughes makes me angry and upset. God help those cheating people.

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That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn.

Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.

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\"That's your guys solution for the customer tell them to settle for lower quality videos.\"

It's a capped service. There's only so much data. That solution saves data, but you can always continue to buy more data and watch HD as much as you want.

\" Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.\"

Would you ask for a filet mignon at McDonald's? Most reasonable people would not, because they would know that's not how McDonald's works.

\"you would never go back to that restaurant again.\"

That's your choice as a consumer. You can always drop the service, and if you're still under contract, you can pay the fee to break it and you can then walk away and find another ISP.

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\"That's your guys solution for the customer tell them to settle for lower quality videos.\"

It's a capped service. There's only so much data. That solution saves data, but you can always continue to buy more data and watch HD as much as you want.

Would you ask for a filet mignon at McDonald's? Most reasonable people would not, because they would know that's not how McDonald's works.

\"you would never go back to that restaurant again.\"

That's your choice as a consumer. You can always drop the service, and if you're still under contract, you can pay the fee to break it and you can then walk away and find another ISP.

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I certainly hope they do let you out in the first 30 days! I have had my service since Tuesday and I already hate it. I am spoiled, I guess. I am used to turning on my computer/system, and having instant internet. No watching a meter to make sure I don't go over my data, no \"special time\" from 2am-8am for bonus usage (who is even awake at those times! Or if we are, we are getting ready for work - unless we have a midnight shift career), no having to sit and wait for minutes while your typing catches up to your fingers. My VOIP (MagicJack) phone won't work on this and it's been pre-paid for three years with over two left on it, so I am not going to sign up for voice service. I was not told about the GB allowances and this service is advertised as being \"high speed internet\". The only thing it's faster than is dial up internet. I can't believe I am not just unimpressed, but actually hate it. For you who are also having issues, a possible solution to your problem is to contact other service providers who you may consider as an alternative and talk to them to see if they have contract buy-outs. That will be my avenue of assistance if Huges balks at disconnecting me without the ETF's.

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TampaGal, do you have any other service providers in your area?

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, do you have any other service providers in your area?

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maratsade, Yes. I switched from Spectrum after they bought out Brighthouse. I had Brighthouse for years with no issues, cancelled when I moved. I ended up at the same house years later and called them back out. I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up. Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again. So that is when I found Hughes. My community has no Fios, so there are not a lot of other options. But I will be happy to pay the higher price for Spectrum than to put up with this service. They told me when I called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out. I am sure if they will do that, others will too. You have to ask, and most people don't. Good luck!!

, Yes. I switched from Spectrum after they bought out Brighthouse. I had Brighthouse for years with no issues, cancelled when I moved. I ended up at the same house years later and called them back out. I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up. Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again. So that is when I found Hughes. My community has no Fios, so there are not a lot of other options. But I will be happy to pay the higher price for Spectrum than to put up with this service. They told me when I called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out. I am sure if they will do that, others will too. You have to ask, and most people don't. Good luck!!

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I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out.

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butterfly72974 wrote:
I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out.

You should start a new post to address your issues. The sales calls are recorded and the reps can request the call to be pulled and listened to in order to see what was said to you.

With that said, it's entirely possible to use that much data in that short of time. Depending on what's using your data it can be used VERY quickly, and with the speed of Gen5, 20GB of data, if being used full speed, can be used up in as little as an hour. There is a plethora of things that can use data on one's system. With that said, there are many things that can be done to curb data usage, including making adjustments to ones system and peripherals and turning things off that automatically use data. There are also apps that can tell you EXACTLY what is using the data so you can make adjustments as needed.

And, just as a personal piece of advice, I would try to settle this issue before you go cancelling your card and burning them on the payment to \"let them eat it.\" This can affect your credit report, and credit score, for years to come. You know this.

wrote:
I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out.

You should start a new post to address your issues. The sales calls are recorded and the reps can request the call to be pulled and listened to in order to see what was said to you.

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would love to do the same

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would love to do the same

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