Forum Discussion
Inaccurate Data Usage Reporting
I am a new customer trying to figure out how much data we're using. All of the reporting tools I've looked at show different information. I tried dealing with chat support, and then phone support nei...
MarkJFine - thanks for the response.
That is interesting if it is true, and I would appreciate it as it would be a nice benefit to new customers. It does sound odd though, and I question whether it is true given the fact that no customer support rep has mentioned it at any point - especially given the issue I've described. It also wouldn't explain all of the issues I've seen. The different reporting tools should still show the same information even if the data had been reset. The tools should still have data that adds up within them (see windows data meter details not adding up to summary) even if the data had been reset.
- Scott
Well, it's true, and enjoy it because 10G/mo isn't going to last long if you do any video streaming. I can tell you that general software maintenance and incidental use for two macs, two iphones, and an ipad is at least 20G/mo with no streaming, IoT devices, or satellite TV boxes connected.
MarkJFine - cool, thank you. Do you get accurate reporting of your data usage after 20 days using the tools I've mentioned?
I would still like to hear from someone on the discrepancies I've noted.
As far as I can tell, I've used the My Account->Usage here, the iPhone app, and the Usage Meter for the Mac, and they were all pretty close to each other - I think w/in a 1MB. If I recall, not everything had the same resolution. Some were in GB, and some rounded up to save space. But the data itself all comes from the same place so I find it hard to believe there would be such a huge discrepancy.
scottD wrote:I would still like to hear from someone on the discrepancies I've noted.
Once the twenty days of resets are over the data amounts displayed with each source will more accurately match, though they may not show as exactly the same due to different methods of rounding, as Mark noted.
