Forum Discussion

Robitron's avatar
Robitron
Freshman
5 years ago

How do I get a report on total data usage for a billing cycle?

Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1

shows a report on data usage? Where is this report?

 

I check that site almost daily as my family uses our 50G of data in less than two weeks. So I'd love to see a report of exactly how much data we use in a billing cycle. Of course, since most of the month, we're in FAP (whatever that is) I don't know how it would accurately show how much data we use, I'd still love to see some estimate! Did I understand that right from the post?

 

Also, the data calculator link listed In it isn't functioning properly according to the tech support guy I talked to over there. For instance, there was no way to get the data you enter to calculate (which is sort of the whole point. lol)

 

Anyway, so how can I find out how much data we are using in total (even in approximation).

Data Management
Performance
  • GabeU's avatar
    GabeU
    5 years ago

    Robitron 

     

    HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system.  Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point.  Because of this, game updates can take a very long time.  

     

    There's no way to get any kind of a report like you're describing from HughesNet.  About the only thing you can do is use a router with data usage tallying capabilities.  Most can these days, but the ones that can tally by device cost a good bit more.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    At the top of this site's pages, mouseover My Account, then click Usage.  You may have to log in again.  Then click View History.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    FAP stands for Fair Access Policy.  Once you exceed your data allowance, your speed is reduced. 

     

    "I check that site almost daily as my family uses our 50G of data in less than two weeks."

     

    I have monitored my own hourly usage for a month.  Doing normal stuff like email and regular browsing, I use 100 MB per hour.  If I do more data intensive stuff, I use 200 MB or more.  That quickly adds up.  If you factor in family members using the network, you will see how the data gets used very fast.  Satellite internet is limited and it provides only a small amount of data.  Strict budgeting is essential, or you can buy tokens. 

    • Robitron's avatar
      Robitron
      Freshman
      5 years ago

      Thanks for the input. I'm confused though because I don't see a "my account" anywhere.  When I type in 192.168.0.1 it takes me to 192.168.0.1/#!/home/bist and there is no "my account" listed.

       

      And yeah, I know it all adds up but I want to know just how much it's adding up.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        My fault - I wasn't clear.  You need to use this site. Look toward the top of the page and use My Account -> Usage.

         

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    Robitron 

     

    The data usage the modem page shows is the following...

     

     

    If it's not showing this, try refreshing the page.  You can try this modem address, as well.  

     

    It only shows a total, not what's using the data.  You can see daily breakdowns in the HughesNet Usage Meter (Usage History) and by signing into the HughesNet MyAccount site and clicking on Usage, then clicking on View History.  

     

    Individual devices can use either built in data usage apps or those that are available for the operating systems they'e using.  For Windows based computers, the most recommended is Glasswire, though it only monitors the data usage of the computer it's installed on. 

     

    A few high data activities are streaming, game updates and using the cloud.  Another is satellite TV receivers, even if no on-demand viewing ever takes place.  Because of this, HughesNet recommends against connecting satellite TV receivers to their service.

     

    With all of this said, the best and easiest way to see from a single location how much data each device is using is by connecting and using a 3rd party WiFi router that has that capability.  HughesNet itself doesn't offer a data usage breakdown by device.

    • Robitron's avatar
      Robitron
      Freshman
      5 years ago

      Yeah, I appreciate all of this but I was hoping for a report that shows my actual data usage.  I know we've already used 50 gigs.  What I was hoping to find out is how much over that 50 gigs we've gone while in FAP.  Have we actually used 65 gigs?  100 gigs?  

      So I guess I misunderstood the implication of the word "report."  

      Again, thanks for the help and input.

      • Robitron's avatar
        Robitron
        Freshman
        5 years ago

        See, here's the issue.  On Wednesday at around 9 pm the game I was playing on my xbox one said it needed to be updated.  It is now 9:55 pm on Friday and I've only gotten 2.81 GB downloaded out of 14.77 GB.  So I'm trying to figure out how much data we're using right now because at this rate, 14.77 GB will not be done downloading for probably over a month (minus hopefully when our data resets in 9 days).

         

        I know that the entire world wide web is seeing usage like it's never seen before so traffic is getting all jammed up but still this much of a traffic jam?  Especially when we've still got off peak data remaining.  So if I could get a detailed report of how much data we are using at what times in the day (including the off peak data), maybe I can figure out if there's possibly something wrong on my end or if there's some issue somewhere that needs further addressing.  

         

        Does that make sense?