Forum Discussion

Freshman

6 years ago

Information compromised

Hello! New to this and was directed by a representative to come here! So we signed on in December. In January we were charged $19.95 by a third party company and then the same in February. I had no...

morrisondynasty

Freshman

6 years ago

Ok, yeah you’re right they don’t offer anything with any other companies. I’m only telling you what the third-party company called IT please told me. It really is all just so bizarre. They signed us on with it when we signed on with Hughes net for a 30 day free trial and then it was going to charge $19.95 Monthly from then on out. It all originated from when we first signed on with HN. They said we probably agreed to it when we first signed on as a bundle. Even though we knew nothing about a bundle. And back to the fact that we don’t even have a computer so why would we knowingly sign on for a service through a different company for coverage for our computer when we don’t even have one and why would we sign on for IT service through another company when we get it through HN already

maratsade

Distinguished Professor IV

6 years ago

I'm not sure HN can do anything about this, unfortunately, as they don't offer 30 day trials either. It seems you signed up with HN via a reseller, that is, a company that sells HN accounts but is not really HN. You may have to take it up with them, but wait until a HN employee on this site digs a bit and gets back to you. Hopefully things will get resolved for you soon!

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New to this and was directed by a representative to come here! So we signed on in December. In January we were charged $19.95 by a third party company and then the same in February. I had no...","body@stringLength":"1182","rawBody":"Hello! New to this and was directed by a representative to come here!
So we signed on in December.
In January we were charged $19.95 by a third party company and then the same in February.
I had no idea who this third party company was or what the charge was for so I contacted the phone number on my bank bill. Come to find out this was an IT company.
I was being charged this amount monthly because according to “IT Please” when I signed on with Hughes net we did a bundle with this company for IT services.
The services were for a computer.
We do not own a computer.
So I contacted Hughes net to find out why they had allowed this charge when we had not authorized it and they told me they did not bundle me when we signed on.
When I contacted the third-party company back to find out more information they were able to tell me exactly when I signed on with Hughes net. How did a third Party company receive my credit card information When Hughes net Doesn’t use the services of third-party companies? Did my sales representative give my information out? I would like some answers but unfortunately Hughes net cannot give them to me. Help!","kudosSumWeight":0,"postTime":"2020-02-18T18:09:19.566-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119609_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6456},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:119609":{"__typename":"Conversation","id":"conversation:119609","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119609"},"lastPostingActivityTime":"2020-02-20T20:16:21.360-05:00","lastPostTime":"2020-02-20T20:16:21.360-05:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:119609":{"__typename":"ModerationData","id":"moderation_data:119609","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119609_1":{"__typename":"Revision","id":"revision:119609_1","lastEditTime":"2020-02-18T18:09:19.566-05:00"},"ForumReplyMessage:message:119621":{"__typename":"ForumReplyMessage","id":"message:119621","conversation":{"__ref":"Conversation:conversation:119609"},"author":{"__ref":"User:user:21490"},"revisionNum":2,"uid":119621,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Information compromised","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119621"},"parent":{"__ref":"ForumReplyMessage:message:119620"},"body":"

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A HughesNet staff member will get back to you, hopefully tomorrow. Hang in there!

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A HughesNet staff member will get back to you, hopefully tomorrow. Hang in there!

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My mind is just blown right now at how wrong this feels. Sure, $19.95 seems petty but another company that I don’t know has my info. They deleted the account and refunded our money so that’s not the issue, just the fact that no one can tell me why this was authorized through HN for this to happen. It happened the day we signed on for HN. Coincidence? I think not ya know","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-02-18T21:16:37.321-05:00","lastPublishTime":"2020-02-18T21:16:37.321-05:00","metrics":{"__typename":"MessageMetrics","views":5131},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119609/message:119625","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"443","rawBody":"Only the third party company offered the 30 day trial not actually HN. My mind is just blown right now at how wrong this feels. Sure, $19.95 seems petty but another company that I don’t know has my info. They deleted the account and refunded our money so that’s not the issue, just the fact that no one can tell me why this was authorized through HN for this to happen. It happened the day we signed on for HN. Coincidence? I think not ya know","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119625_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119626":{"__typename":"ModerationData","id":"moderation_data:119626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119626":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:98719"},"id":"message:119626","revisionNum":1,"uid":119626,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119623"},"conversation":{"__ref":"Conversation:conversation:119609"},"subject":"Re: Information compromised","moderationData":{"__ref":"ModerationData:moderation_data:119626"},"body":"And thank you for the help 🙏🏼","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":0,"postTime":"2020-02-18T21:17:15.762-05:00","lastPublishTime":"2020-02-18T21:17:15.762-05:00","metrics":{"__typename":"MessageMetrics","views":5145},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119609/message:119626","repliesCount":2,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"31","rawBody":"And thank you for the help 🙏🏼","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119626_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119635":{"__typename":"ModerationData","id":"moderation_data:119635","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119635":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:119635","revisionNum":1,"uid":119635,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119626"},"conversation":{"__ref":"Conversation:conversation:119609"},"subject":"Re: Information compromised","moderationData":{"__ref":"ModerationData:moderation_data:119635"},"body":"

You're very welcome, and I hope this whole thing can be unraveled and fixed.

morrisondynasty wrote:
And thank you for the help 🙏🏼

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"164","kudosSumWeight":0,"postTime":"2020-02-19T07:21:12.150-05:00","lastPublishTime":"2020-02-19T07:21:12.150-05:00","metrics":{"__typename":"MessageMetrics","views":5101},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119609/message:119635","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"210","rawBody":"

You're very welcome, and I hope this whole thing can be unraveled and fixed.

morrisondynasty wrote:
And thank you for the help 🙏🏼

If you remember the number you called you can probably do a reverse lookup or google search to see if it was an HN number - if they haven't been shut down by now.

There are a lot of unscrupulous resellers out there that put placards out on the roads and advertize via mailers. They make big bucks by offering these bundles, services, and 'trial periods' misrepresenting themselves as either HughesNet or a HughesNet 'partner'. This is not much different than the offers you see in many spam emails that don't originate from the product vendor. Best to stay away from these.

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If you remember the number you called you can probably do a reverse lookup or google search to see if it was an HN number - if they haven't been shut down by now.

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