Forum Discussion

morrisondynasty's avatar
morrisondynasty
Freshman
6 years ago

Information compromised

Hello! New to this and was directed by a representative to come here! So we signed on in December. In January we were charged $19.95 by a third party company and then the same in February. I had no...
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

I'm not sure HN can do anything about this, unfortunately, as they don't offer 30 day trials either. It seems you signed up with HN via a reseller, that is, a company that sells HN accounts but is not really HN.   You may have to take it up with them, but wait until a HN employee on this site digs a bit and gets back to you.   Hopefully things will get resolved for you soon! 

morrisondynasty's avatar
morrisondynasty
Freshman
6 years ago
Ok how can one find out if we did buy through a resell or whatever it is you said 😂
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    A HughesNet staff member will get back to you, hopefully tomorrow. Hang in there!

  • morrisondynasty's avatar
    morrisondynasty
    Freshman
    6 years ago
    And thank you for the help 🙏🏼
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    You're very welcome, and I hope this whole thing can be unraveled and fixed. 

     

    morrisondynasty wrote:
    And thank you for the help 🙏🏼

     

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    If you remember the number you called you can probably do a reverse lookup or google search to see if it was an HN number - if they haven't been shut down by now.

     

    There are a lot of unscrupulous resellers out there that put placards out on the roads and advertize via mailers. They make big bucks by offering these bundles, services, and 'trial periods' misrepresenting themselves as either HughesNet or a HughesNet 'partner'. This is not much different than the offers you see in many spam emails that don't originate from the product vendor. Best to stay away from these.