IS ANYONE IN CUSTOMER SERVICE LISTENING?

Hi Cdex60,

  I'm glad you found the community, thank you for posting. Please give us some time to review all your case notes to see what we can do. To help expedite the process please post your testmy.net results URL so we can see the history of your speed tests you ran with our phone/chat agents. Otherwise, I'm only seeing two speed test results from last year:

  Your cooperation, patience, and understanding are much appreciated.