Lied to from the start
I was lied to from the first phone call about data usage. Told her we stream tv and she told me 10 Gb would work. First month it did. Second and following months out of data in 5 days. They claim my p...
Forum Discussion
Mountroyal56,
While our agents do their best to recommend a plan based on a single conversation with you, they may not always be 100% accurate when estimating how much data you will need each month.
If you feel that your plan is not enough to meet your needs, you can always choose to upgrade the account!
-Jay
And if you upgrade you pay more. Why don't you be honest about how much data people will use. If they tell you they steam tv you know they are going to use more. I need I limited but can't afford your prices
If it had been no more than about three or four months since your sales call you could have requested that it be reviewed to determine whether appropriate expectations were set by the sales representative, but being that it's been more than a year since that call it's very likely that the call is no longer available for review. Unfortunately, at this point, there's no way to verify what was said by that representative.
While I agree that the sales people should be forthcoming about the fact that HughesNet is not a viable choice for those who want to do a lot of streaming, and they likely usually are, people should always educate themselves about what they are contemplating buying before doing so.
BTW, I don't work for HughesNet. I'm just a subscriber.
HughesNet advertises "watch the latest videos", meaning: Short clips like you see on social media. They say nothing about being fit for the purposes of being a source for watching TV - fulltime or any time. No satellite internet is for various reasons.
If you're given a plan with a data limit, it's up to you to manage what you use that data for and it's up to you to determine if your budget can handle the cost. There is absolutely no way a salesperson can characterize what amount of data is needed because they would have to know what service(s), what resolution, what devices were used, and with what regularity. Not sure that mindreading should be required and just saying 'I stream TV' certainly isn't sufficient.
